Q1.Who manages the marina on a day to day basis? A1.The Harbour Master, Mike Moran. Q2.Who should I contact first with a question regarding the marina or my slip? A2.The Harbour Master should always be your first contact. Q3.In case of a problem or emergency, how do I reach the Harbour Master outside of regular business hours? A3.The Harbour Master’s contact information (910-270-4017) is posted on the door to his office, and on the web site.If he is not in, call the specified number(s) and leave a message.The messages are regularly monitored and will be handled by the Harbour Master in order of their urgency. Q4.If there is an emergency and contacting the Harbour Master has not been successful, who can I call? A4.In a true emergency, call 911.Otherwise see Q3 above. Q5.If I report a problem to the Harbour Master, will he use my name? A5.The Harbour Master will not share your name beyond the Board of Directors. Your name will not be used unless absolutely necessary to resolve the issue, and then only if you have not requested anonymity. Q6.If I have a suggestion or complaint, who do I contact? A6.Your first contact should always be the Harbour Master.If your issue is not resolved, you may send an e-mail to HVMIanswers@harbourvillagemarina.com with both your original question and the Harbour Master’s response noted.This will aid the Board in addressing the issue more effectively and quickly. Q7.How can I verify a story or rumor that a member tells me? A7.In general, you should ignore rumors.The Harbour Master is your best source for accurate information regarding marina operations.Alternately, your answer may be found in these FAQ.